Orders & Returns Policies
Thanks for shopping at Lentes & Marcos. If you are not entirely satisfied with your purchase, we’re here to help. Please take some time to read our Orders & Returns Policies.
Damaged or Defective Orders
Should a product be damaged at the time of delivery / collection, please notify us within 5 days of such delivery / collection by contacting us via our website.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product (or refund you if that is your preference). Credits and refunds are normally handled within 8 days of logging the return (bear in mind that refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.
The following will NOT be regarded as defects and will not entitle you to a return a product:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
In case of unwanted items or where you have changed your mind about wanting the product, you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us by submitting an online query or mail us at firstname.lastname@example.org